Sterling Silver 3.94

4.8 star(s) from 133 votes
1 Park STREET
Middelburg, 1050
South Africa

About Sterling Silver

Contact Details & Working Hours

Details

Sterling Silver is based in Middelburg Mpumalanga and is a family run business, specialising in designing and manufacturing of high quality custom-made jewellery in Sterling Silver. We do not carry any stock and operate mainly online.

Sterling Silver is owned and managed by Anton de Villiers and Carla de Villiers.

Anton is a Goldsmith with 25 years experience and a master in all kinds of settings. We make every effort to always provide the best quality, service and craftsmanship!

We endeavour to create timeless jewellery that is uniquely tailored to the individual who will wear it and love it!
Our success is testament to our reputation for creating exquisitely beautiful jewellery that is designed to our customer’s personal taste and style and then handcrafted to perfection.
TERMS AND CONDITIONS

STUDIO:

Our studio is based in Middelburg, Mpumalanga.

We work by appointment only and are available for consultations.

As we are a small studio, and do not keep stock. All our items are made exclusively on order. Therefore, if there is something specific you would like, it is better to place your order online.

Once your order is ready, we will let you know and you can come and collect from us or we can ship the item to you.

Shipping:

Local orders (RSA)

We can ship orders throughout South Africa. We use Postnet counter to counter service at R99 or Fastway door to door at R60.

We cannot deliver to a PO Box or Postnet Suite and will need a physical address (with postal code) for all shipping within South Africa; as well as a contact number which can be given to the courier.

If you live near our studio in Middelburg, you are welcome to collect it once we inform you that our order is ready.

Please allow 4 – 6 weeks for processing and manufacturing, as we make all products to order, and an additional 3 to 4 days for shipping time (nationally) if your order is being shipped. Once your parcel has been sent you will receive an email/sms with the tracking number.

International orders

We use PostNet (which uses DHL) to ship our international orders. This ensures that the parcel has a tracking number.

The cost for international parcels varies and will have to be quoted.

All international payments are to be made via EFT.

Customs and Imports

You may also be liable for any customs and import duties, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any customs or import duties.

Photographs

We take photographs of all pieces that are manufactured and sent out. We reserve the right to use these in advertisements on our Pages, as well as sending them to the media.

Further to this, photographs serve to document the state in which the items leave our studio and what size we made them – especially when the items are rings.

CARE:

Metals

Our jewellery is made from 925 sterling silver. Sterling silver in SA is 92.5% silver and 7.5% copper. Metals naturally develop a surface patina over time, caused by oxygen, perfumes and skin acidity. Some people also have more acidic skin than others, and therefore the oxidation can occur at a more rapid pace. Silver jewellery will also develop a patina if it is not worn regularly.

To clear tarnish just use a strong solution of warm water and sunlight dishwashing liquid to clean the tarnish.

Repair:

All our pieces are made to be functional, but like all jewellery care must be taken when wearing them. We will repair any items for free within 3 months of purchase, if the repair needed is due to a manufacturing fault.

If a repair is needed for a customer based outside of Middelburg, the customer will be liable for all courier costs.

*Please note, if we are given the wrong ring size, we cannot be held accountable and resizing will be charged at R 50 a ring and courier costs will apply.

Sizing:

Ring sizes: We recommend having you ring size measured at your local jewellery store since this is the most accurate measurement.

*Please note, if ordering a few rings, the more rings worn on one finger, the tighter they will end up fitting.

If you already know your exact ring size you can let us know what it is in the “order notes” box on the checkout page.

Chain lengths: We generally work with 45 or 50cm length chains. Should you wish to have a longer or shorter chain then we will quote accordingly.

Bracelets: Our bracelets come in average sizes – 19cm for women and 21cm for men. If you need a larger or smaller bracelet, then please specify in our “order notes” box, on the checkout page, when placing your order.

Commissions, Engagement Rings and Wedding Bands:

We do manufacture engagement rings and wedding bands.

We take on private commissions in silver, gold and platinum. Studio 925 has the right to say deny any commission order for whatever reason.

Pricing:

Prices may change due to the fluctuations in the precious metal and stone market. Quotations and pro-rata invoices is valid for 7 days. We reserve the right to adjust our prices at any time.

Returns and exchanges

We want all of our customers to be happy with purchases made at Studio 925. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit of the item (The purchase price is the amount you paid for the product and does not include any delivery costs.)

Products returned or exchanged must be unused, unworn, and undamaged. We shall have no obligation to accept any products that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage costs of returning the item. We recommend using registered mail or Postnet to return items, as we are not liable for any items lost in the post.

Payment Options:

Studio 925 accepts payment EFT (Electronic Funds Transfer), or Cash deposit directly into the bank account. Please note that we cannot allocate your payment if you do not use the invoice number as reference of the payment. We will not take responsibility for the delay in order if the payment is allocated at a later time.

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